FAQ

Home massage

Why should I choose a Relax & Be mobile massage rather than go to a spa?

 

Having a massage in a salon or spa can be wonderful but getting there and back can be an unnecessary stress: rush hour driving, finding a parking space and going back outside into the cold after your massage is not conducive to your much needed relaxation. We take all this stress away by coming to you.

Why do Relax & Be  only take online bookings when I want to book my massage over the phone?

Our online booking system is the simplest, quickest and most efficient way for massage treatments to be booked. As we are a completely mobile company that is run by therapists, we do not have a staff member at the desk at all times to take down details. We also ask for a few health details when you book your treatment and to digitally agree that you are happy to receive your massage. This saves time during your actual treatment and allows your massage therapist to prepare themselves prior to  arriving at your door. 

 

How does the Relax & Be mobile massage service work?

After you have requested your massage it will go straight to an available massage therapist on the team. This therapist will have a read over the details, check the distance from their house/ see if they feel they are the right therapist for you, then, once sure, they will confirm the massage treatment and you will receive a confirmation e-mail and text. On the date and time of your massage treatment your therapist will arrive at your door and will set up their mobile massage table.

What should I wear for my Relax & Be mobile massage?

Feel free to get into something comfortable like your pyjamas or a dressing gown for when your massage therapist arrives. We kindly ask to keep your underwear on during your massage treatment  for both hygiene and so our therapists feel safe but everything else will usually be requested to be removed including jewelry for your comfort. You will always be given full privacy to get your self on and off the massage table. 

How long does a Relax & Be mobile massage last?

 

Your therapist will arrive at the agreed time that you book, but the length of the treatment is time actually on the table, so remember to allow approximately fifteen minutes either side of your treatment for your therapist to set up and pack down.  

Do I need to do anything to prepare for my massage treatment?

Once you book your massage treatment you will receive an email with suggestions of how you can maximise the benefits of your massage. One suggestion is to turn the heating up in the room you would like your treatment one hour before to ensure you are completely comfortable throughout. 

Which areas of Bristol, Bath and Cardiff does Relax & Be Mobile Massage cover and how do I know if I can get a massage near me

We operate a mobile service across Bristol, Bath, Cardiff and Newport. Please see our locations page for more details if you are wondering ' How can I find a massage near me?'

If I can get a massage near me, how can I book? 

If we have therapists in your area near Bath, Bristol, Cardiff or Newport you will be able to book your massage treatment easily via our website. You will be guided through  the booking process, from choosing the right massage for you to selecting a date and time and then requesting your massage therapist. 

If I'm unable to get a massage near me from Relax & Be what should I do?

If you would like to get a massage from Relax & Be but it doesn't look like our services are in your area yet then it's worth signing up to our newsletter. This way we can keep you updated if we start providing massages near you in the future.

I'm a massage therapist, but there is no massage near me. Could I still apply to work with Relax & Be?

We are always open to expanding to new areas of the UK so if you think there is a market for our services in your area  and you are able to offer fifteen hours availability most weeks then it's worth getting in touch to see if we could work together to provide massage treatments near you together. 

 

How do Relax & Be select their mobile massage therapists?

Each therapist is trade tested, which means that when they apply they provide a massage treatment to one of our team. When we receive a massage treatment from a potential new massage therapist we are not only looking for the quality of the massage itself ,but for the quality of the whole experience from when the therapist arrives, their manner, courtesy and presentation as well as their knowledge relating to the musculoskeletal system.  We check all qualifications and insurance also so that  we can be sure we are supplying you with the very best possible service. 

 

What kind of products do Relax & Be mobile massage therapists use in their treatments?

Our team of massage therapists all use their own oils, so we can't give you an exact answer of what products will be used during your massage treatment, but most therapists will either use a natural base oil such as almond oil or grapeseed oil, a natural massage wax or balm or a cream. 

Do Relax & Be use essential oils in their massage treatments?

Some of our massage therapists will provide essential oils for during your massage treatment irrelevant to the treatment type you have booked, so if you have any allergies it is important to state these in your health form when you book your massage. If you definitely want to have essential oils included in your treatment then you will need to choose an aromatherapy massage

What should I do after my Relax & Be mobile massage?

After a Relax Bristol massage you’re already in the cosy surroundings of home so why not use the time you would have otherwise spent travelling to have a hot bath or curl up on the sofa with a herbal tea and carry on the relaxation into the evening! 

Do you offer sexual or sensual massage?

We are aware that there are other kinds of massage that can be associated with the mobile massage industry so we want to make it completely crystal clear that Relax Bristol is not one of them. We offer a massage service delivered to provide therapeutic relaxation from qualified and insured massage therapists with nationally recognised qualifications  and do not provide treatments of a sexual nature in any way. Our therapists conduct themselves in a professional manner for all treatments, keeping the conversation and the practice of the massage itself professional at all times. We expect the same behaviour from our clients.

Workplace massage 

How do I book with Relax & Be to organise workplace massage?

Simply email relaxworkplace@gmail.com with your requirements and we will get back to you as soon as we can with a quote.

How many people can be massaged during a workplace massage session? 

 

The minimum time booked for workplace massage is two hours. This is long enough for a minimum of two 50 minute massages (luxury option), and a maximum of ten 8 minute massages (allowing for a 4 minute changeover time between treatments). We could provide five 20 minute massages in a two hour time slot, and a further 2 - 3 for additional hours.

 

Our most popular treatment times for workplace massage is 8 minute massages or 20 minute massages. 8 minutes is more of a freshen up/taster treatment but it is long enough for your employees to feel loosened up and refreshed. The 20 minute massages are long enough for your team to have more time to really get a sense of relaxation before going back to their desks. The longer treatments are more similar to our luxury home massage treatments and are usually booked by companies who feel they really want to give something special back to their team. 

 

So how many treatments will depend on how long you would like each massage to be and how long you have hired your therapist for. 

 

How much does workplace massage  cost? 

 

We charge £60 per hour, and £1 a minute for any additional time  (you can change this if you like Krissie to a discounted rate for longer times booked, just means commission would be less however. 

 

How do I work out how long I should book our  workplace massage session for? 

 

Once you know the length of treatments you would like to offer people in your team (8 minutes, 20 minutes, 30 minutes, 50 minutes ) you then just need to add on the required change over time of 4 - 10 minutes. 

 

For shorter treatments over clothes you will need to allocate for a four minute change over, and for longer treatments on the couch you will need a longer time of ten minutes to allow people to dress and our therapist to re-dress the table. 

 

The time you are booking is the time you have hired our therapist/s for and this will need to include change over time between treatments. Additional time will be charged extra. 

 

When will our therapist/s arrive and when does the treatment time start from? 

 

Your therapist/s will arrive at the time you have booked your treatment for then set up their equipment, but the treatment time will start from when your therapist begins the first massage. 

 

What is the set up for workplace massage? 

 

We can provide your workplace with either chair massage on a specialised massage chair, table massage on specialist massage table or massage at your teams desks. If you do not have parking facilities nearby for our therapist then we would recommend booking for your treatments to take place at desks. 

 

How much room will we need for workplace massage?

 

Depending on which service you have requested you may need to organise for a room to be available for our therapist to set up in. Only a small space of roughly 2m x 2m is needed for chair massage but for table massage we will need a space of roughly 2.5m x 3m minimum to allow your therapist space to move around the couch. Obviously no extra room is needed for massage provided at desks. 

 

Should we do anything to prepare for our workplace massage session? 

 

You may want to create a list of timings and names of employees who would like a treatment in advance so that you can get the most value out of the time you’ve booked your therapist for. You can then pass your therapist this list when they arrive. 

 

You may also like to have a little think about the ambiance of the room. It can be tricky to create a relaxing environment in an office, but if there’s any way you can perhaps close the blinds, turn the heating up so its a comfortable temperature or adjust the lighting. This will all add to your employees enjoyment of the service. 

 

What equipment will the therapist be bringing for our workplace massage session? 

 

Your therapist will be bringing either their portable massage chair or table with them along with towels, any oils, cleansing wipes and usually music. 

 

Are we able to increase the time of our workplace massage session on the day if necessary? 

 

Yes absolutely. If you would like to add extra time on the day just ask your therapist and they can let us know afterwards. If the time you have booked ends up going over then this will automatically be added to your bill at a rate of £1 per minute. ( an invoice would need to be made for additional time Krissie and you would need to ask for this payment following the treatment)

 

What treatments are available for workplace massage ? 

 

Each treatment can be tailored to each clients individual needs on the day but depending on time you can choose from head and neck, back and neck, hand and arm, back neck and shoulders or full body. 

 

Will the therapist need a break during our workplace massage session?

 

If you are booking up to three hours then our therapists are able to provide massages continually during this time, longer bookings will need to allow for therapist breaks but you will not be charged for these. 

 

We would like to make this a regular booking. How should we go about doing that? 

 

We will contact you following your treatment to see how you got on and if you would like to book in for another session or a group of sessions. Alternatively you can contact us and we can get things in place from there. We will already have your details so it will only take a couple of minutes to get you booked in for your next session/s.

 

How should we pay for our workplace massage? 

 

We ask that payment is made by bank transfer or we can take card details over the phone or online. We usually require payment to be made within 24 hours in advance of your therapist arriving 

 

Can we get a receipt for our workplace massage? 

 

Yes absolutely! If you would like a receipt we can make one up for you and send it over by email.

How will we know when our workplace massage session is booked? 

 

You will receive an email and a text alert once your session has been requested, when your therapist accepts the request you will receive a confirmation email. You will also get reminders leading up to your appointment time. 


 

What is your Cancellation policy for workplace massage?

 

If a session is cancelled with more than 24 hours notice then a full refund will be given. If a treatment is cancelled within 24 hours of when the treatment is due to commence then Relax will retain the full amount paid for the treatment and the therapist will still be paid. If you need to cancel then simply email to let us know. 

 

What if we need to reschedule our workplace massage session?

 

If a session is rescheduled with more than 24 hours notice then no charge will be taken. If a treatment is rescheduled in less than 24 hours notice then a £10 rescheduling fee will be issued to the due to lost bookings that could have been filled by the therapist. 

W hy is workplace massage important?

Sitting at computers all day can cause havoc with your back, neck and shoulders. One of our expert massage treatments will ease aches and pains which will keep stress at bay and keep your team working to their full potential.

What can Relax & Be offer as part of the workplace massage service?

 

Relax & Be's expert therapists can offer your team members a chance to escape the usual stresses and strains of the day to allow them to stop, refocus and start work again refreshed. Our friendly therapists are sure to bring a smile to your well deserving team. Just email us your requirements and together we can organise a plan for your workplace.

What are the benefits of workplace massage for my organisation?

Hard work deserves a reward, and what better way to say thank you to your team than with a massage from Relax Bristol? Get everyone loving their boss and loving their workplace for providing them with such a treat! 

Should I book Relax & Be to provide workplace massage in my organisation?

 

Yes! If you are looking for something to re-light the spark in your workforce and get your staff working to their full potential then you have come to the right place!

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2018 Relax & Be